MAKEiT Factory Support
Expert training, supplemental services, and benefits offered exclusively to MAKEiT customers.
“Customer support has been the most excellent experience I could possibly have. Russell has been very ready to share his knowledge and has always been extremely thoughtful and timely…. Seriously – the people behind a product are extremely important to me.”
-Margaret J, Kirkland, WA
Factory Support is MAKEiT’s premium subscription-based engineering support service. Far beyond customer support, Factory Support gives your organization access to expert design-for-print consultation, remote file setup and optimization, and many more features to help elevate your business to the next level. Use Factory Support to replace your need for outside print service entirely, train your staff to become expert MAKEiT operators, and gain peace of mind coverage for your most sensitive projects.
WHAT’S INCLUDED WITH FACTORY SUPPORT?
Direct Contact Line
No automated phone menus or holding, Factory Support subscribers are paired with one of our in-house design and print experts. Call, text, or email, you’ll always have a personal contact who remembers you and your project.
Our design experts can evaluate your parts and make suggestions for better print performance, better visual quality reproduction, strength, or any other printability concern you may have.
Remote File Setup and Optimization
Need help optimizing a batch for printing in large quantities? Don’t want to use your own specialty filament on test prints? Or, just want to entirely avoid the need to operate software altogether? Send us your toughest print files and we’ll get back to you with tested and optimized print files that meet your specifications. With up to 8 expert optimizations per month, Factory Support includes validation of complex multi-material or soluble support prints, customization of software profiles and gcode scripting, preparation of batch production files, and more.
Personal Training and Documentation
No experience? No problem! Our remote file setups include an in-depth description of all settings chosen and any other considerations for your part, clearly written with screenshots for reference, delivered straight to your inbox as a .PDF reference document. Build your very own personalized library of lessons over time, reference them later or share them with the office.
Overflow Manufacturing Services and Downtime Coverage
Need to print 500 parts by the end of next week? MAKEiT offers ultra low rates on print service for Factory Support subscribers. Subscribers also receive warranty downtime coverage; if your printer ever goes down we will cover any lost print time with our in-house service and send you the printed parts until your printer is back online.
All information exchanged can be covered under a non-disclosure agreement, providing peace of mind on your most sensitive development projects.
How does it work?
Factory Support is available to all MAKEiT owners and owning organizations. One month’s subscription is included free with all MAKEiT 3D printer purchases, all MAKEiT “Production Pack” printer upgrade packages include 3 months total of Factory Support subscription. For existing owners who would like to add Factory Support or for new customers who wish to extend their subscription, Factory Support is available by monthly ($500/mo.), 6-month ($450/mo.), and 1-year ($400/mo.) subscriptions. If you are an existing MAKEiT owner and would like to enroll in Factory Support please contact us directly to get started.